We understand the importance of privacy and confidentiality when seeking support and guidance. We are committed to maintaining the confidentiality of all personal information shared with us. When you engage with our services, whether through our website, emails, or other communication channels, you can trust that your privacy is our priority.
Our confidentiality promise includes:
Privacy Protection: We employ robust security measures to safeguard your personal information from unauthorized access, misuse, or disclosure.
Strict Confidentiality: Your discussions with our counsellors or any information you share with us will be kept strictly confidential. We adhere to professional standards and legal obligations to ensure the confidentiality of your data.
Limited Access: Only authorized personnel who are bound by confidentiality agreements have access to your information. We do not share your personal data with third parties without your explicit consent, except where required by law.
Transparency: We will inform you of any circumstances where confidentiality may be legally or ethically breached, such as situations involving imminent harm to yourself or others, or as mandated by law.
Data Protection: We comply with relevant data protection regulations, ensuring that your personal information is collected, stored, and processed securely and lawfully.
Client Rights: You have the right to access, update, or request deletion of your personal information held by us. We respect your choices regarding the use and disclosure of your data.
Your trust is paramount to us, and we are committed to providing a safe and confidential environment for your journey.
This privacy policy was last updated in March 2024. We keep our privacy policy under regular review and we will place any updates on this web page.
Please contact us if you have any questions about our privacy policy or information, via email info@confidentmentalhealth.com
We are committed to providing exceptional service and experiences to our users.
We understand that occasionally concerns or issues may arise, and we welcome feedback as an opportunity to improve our services.
If you have a complaint, we are here to assist you and address your concerns promptly and fairly.
How to Make a Complaint:
Contact us on using the below form.
Provide Details: When making a complaint, please provide as much detail as possible, including your name, contact information, and a clear description of the issue or concern.
Acknowledge Receipt: We will acknowledge receipt of your complaint promptly, typically within [timeframe, e.g., 24 hours], and provide you with a reference number for tracking purposes.
Complaint Handling Process:
Escalation:
Internal Review: If you are not satisfied with the initial response to your complaint, you may request an internal review by a senior member of our team.
External Options: If you remain dissatisfied after exhausting our internal complaints process, you may have the option to seek assistance from external regulatory bodies or dispute resolution services.
Confidentiality and Fairness:
All complaints will be handled with sensitivity, confidentiality, and fairness.
We will respect your privacy and only disclose information related to your complaint to individuals directly involved in its resolution.
Feedback and Improvement:
We value your feedback and use complaints as an opportunity to identify areas for improvement and enhance our services.
Your input helps us continually refine our processes and better meet the needs of our users.
If you have any questions about our complaints policy or need assistance, please don't hesitate to contact us at info@confidentmentalhealth.com
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